Shipping & Returns

When will my order ship?

Our products usually ship within 3-7 BUSINESS days from Shenzhen China. Once your order has shipped, you will receive a shipping confirmation via email with a tracking number.


My package says delivered, but I didn’t receive it.

Sometimes EMS tracking information can be incorrect, and packages are marked as delivered before they actually arrive – oops! Your package will most likely be delivered within a few days, but it’s great to check with your neighbors and/or post office for more information in the meantime!
 

Can I cancel my order/change a delivery address? 

Contact customer service within 12 hours of placing your order to cancel it or change the delivery address.
After 12 hours, cancellations are no longer possible as your order will already have been sent to our fulfillment center.

 

How are shipping rates calculated?

We provide free shipping on any order of $29 or more.
 

What countries do you ship to?

We ship to U.S.A. and all European countries.
 

Will my package be charged customs?

All international orders are subject to customs and duty fees as defined by the country of import. Unfortunately, we are unable to provide information on whether you may or may not be charged customs/duty fees. Duties will be determined by the country of import upon arrival of your order based off product value.
These fees are not included in your Erayvip order and/or shipping total. Erayvip assumes no responsibility for duties incurred on discounted, promotional or give away items. All fees must be paid by the parcel recipient.

 

Return& Refund Policy

You can return an item you bought from Erayvip only within 30 days after the day you received it.  Contact Erayvip Customer Service by email us at service@erayvip.com first and we will do our best to advise you. The refund will finish within 2 business days once Customer Service Staff authorized. We require a receipt or proof of purchase in order to process your return or exchange

  1. Returns must include all accessories
  2. Items must include original packaging
  3. Returns may be rejected if items do not meet the above requirements

Any item not in its original condition is damaged or missing parts for reasons not due to our error and doesn't meet the warranty. 

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